Tenant Policies - ACHLTenant Policies are available here. Click on a policy to view or download. If you have any questions please contact us on 1300 245 468 between the hours of Monday to Friday 9am and 5pm. ACHL Appeals Policy ACHL Appeals Response Timeframes ACHL Code of Conduct ACHL Complaint Response Timeframes ACHL Conflict of Interest Policy and Procedure ACHL Consumer Rights Policy ACHL Customer and Tenant Participation Policy ACHL Customer Feedback Policy ACHL Customer Information Management Policy ACHL Disability Modifications Policy ACHL Eligibility and Allocation Policy ACHL Hardship Policy ACHL Intake Assessment and Referral Policy ACHL Privacy Policy ACHL Rent Setting Policy ACHL Service Delivery Policy ACHL Sustaining Tenancies Policy ACHL Working with Communities Policy ACHL Whistleblower Policy
