Tenant PoliciesTenant Policies are available here. Click on a policy to view or download. If you have any questions please contact us on 1300 245 468 between the hours of Monday to Friday 9am and 5pm. ACHL Policies (excl. VIC based customers) ACHVL Policies (for customers based in Victoria) Tenancy User Guide ACHL Tenancy Booklet ACHVL Tenancy Booklet