Feedback, Appeals and Complaints
At ACHL we are committed to providing quality services to all our Customers. We follow the Australian National Community Housing Standards as a minimum benchmark to ensure we exceed customer expectations.
How to give feedback
Feedback is very important to us and we want to hear from you if you feel we have got something wrong or right or if you have a suggestion of improvement. This will help us to improve our service in future. If you feel that we have done a good job, we would like to hear about that too.
Call us on 1300 245 468 or drop into your local office.
Appealing a Decision
Call us on 1300 245 468
For more information on how Appeals are managed download a copy of our Appeals Policy.
ACHL customers, please download a copy of the Indicative Timeframes for an Appeal to be processed.
ACHVL customers, please Download a copy of the Indicative Timeframes for an Appeal to be processed.
Complaints
You may use one of the following ways to make a complaint to ACHL:
- Call us on 1300 245 468 and speak to our staff
- Or dropping into your local office
For more information on how Complaints are managed download a copy of our Complaints Policy.
