Tenant Policies - ACHVLTenant Policies for ACHL customers in Victoria are available here. Click on a policy to view or download. If you have any questions, please contact us on 1300 245 468 between the hours of Monday to Friday 9am and 5pm. ACHVL Appeals Policy ACHVL Code of Conduct ACHVL Conflict of Interest Policy and Procedure ACHVL Consumer Rights Policy ACHVL Customer Feedback and Complaints Policy ACHVL Disability Modifications Policy ACHVL Eligibility and Allocation Policy ACHVL Hardship Policy ACHVL Intake Assessment and Referral Policy ACHVL Privacy Policy ACHVL Rent Setting Policy ACHVL Service Delivery Policy ACHVL Sustaining Tenancies Policy ACHVL Working with Communities Policy ACHVL Working with Aboriginal and Torres Strait Islander Peoples Policy Renters Assistance Information Sheet
